Ordering Terms and Conditions
updated 01 Nov 2020 / rev 01.
By placing an order on this website, you are agreeing to the following terms and conditions:
Order Acceptance Policy
All orders and other requests received are subject to acceptance by FLORESTY BAR (legal entity for Floral Bar by The Floresty), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Delivery of your order
We provide same day deliveries for orders confirmed before 3:00 PM. Order placed after 3:00 PM will be delivered on the following day or any other day as selected by the customer on the cart page.
Changes to your order
If you wish to make any changes to your order, please do so by contacting us via phone 018 – 230 3381 (Mon – Sun, 9:00 AM-7:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including updating the delivery address and in relation to messages on wishing card ) if changes are requested 24 hours before the intended delivery day.
Cancellation policy
On demand orders can be cancelled by 12PM one (1) day before the intended delivery day and a full refund will be issued. You can cancel order via phone 018 – 230 3381 (Mon – Sun, 9:00 AM-7:00 PM).
Product and Substitution Policy
All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfill all requests to the best of our ability. For simple requests like changing the color of the flower, e.g., red to white, please inform us via phone 018 – 230 3381 (Mon – Sun, 9:00 AM-7:00 PM) / email enquiries@floralbar.com.my and we will try to accommodate the request subject to availability of the color.
Flower availability and substitution
All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Offers and promotion codes
- At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
- In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
- As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
- We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
- Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Flower Chimp service, and are only available once to any one person.
- Discounts and credits cannot be used in conjunction with any other offers.
- Unless otherwise stated, we only allow one promotion code to be used per order.
Ordering Terms and Conditions
updated 01 Nov 2020 / rev 01.
By placing an order on this website, you are agreeing to the following terms and conditions:
Order Acceptance Policy
All orders and other requests received are subject to acceptance by FLORESTY BAR (legal entity for Floral Bar by The Floresty), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Delivery of your order
We provide same day deliveries for orders confirmed before 3:00 PM. Order placed after 3:00 PM will be delivered on the following day or any other day as selected by the customer on the cart page.
Changes to your order
If you wish to make any changes to your order, please do so by contacting us via phone 018 – 230 3381 (Mon – Sun, 9:00 AM-7:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including updating the delivery address and in relation to messages on wishing card ) if changes are requested 24 hours before the intended delivery day.
Cancellation policy
On demand orders can be cancelled by 12PM one (1) day before the intended delivery day and a full refund will be issued. You can cancel order via phone 018 – 230 3381 (Mon – Sun, 9:00 AM-7:00 PM).
Product and Substitution Policy
All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfill all requests to the best of our ability. For simple requests like changing the color of the flower, e.g., red to white, please inform us via phone 018 – 230 3381 (Mon – Sun, 9:00 AM-7:00 PM) / email enquiries@floralbar.com.my and we will try to accommodate the request subject to availability of the color.
Flower availability and substitution
All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Offers and promotion codes
- At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
- In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
- As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
- We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
- Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Flower Chimp service, and are only available once to any one person.
- Discounts and credits cannot be used in conjunction with any other offers.
- Unless otherwise stated, we only allow one promotion code to be used per order.
