Delivery

• Flower deliveries can be done on Mondays to Sundays.
• Timed deliveries are only available for preorder with minimum 3 days in advance.
• Although our team will always try our best to ensure punctual delivery for our customer, Floral Bar by The Floresty cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outs of the control of Floral Bar by The Floresty.
• In the event of a non-delivery, please contact us via phone 018 – 230 3381 (Mon – Sun, 9:00 AM-7:00 PM). It is the customer’s responsibility to contact us within one (1) day (24 hours) of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse to any rights of a refund.
• Floral Bar by The Floresty delivers throughout Johor Bahru including PTP, Forest City, Kulai, Pekan Nenas. However in the event where the delivery location is too remote or unreachable by us, we will contact you before the intended delivery date to offer a full refund and cancellation of your order.
• We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
• If you change address, you must update your address details on the “My Account” section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done 24 hours or one (1) day before the intended delivery date / slot. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.

Circumstances beyond our control

Adverse weather conditions

During adverse weather conditions (including heavy rain, storm, typhoon, and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.

Force Majeure

Floral Bar By The Floresty shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Flower Chimp’s reasonable control.

Customer and recipient personal information

• To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
• Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
• During the checkout process, we ask for the following personal information:

Customer’s email address

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer’s email for marketing communications from time to time. Please ensure that email addresses are accurate.

Customer’s full name and address

We use this information for credit and debit card validation.

Customer’s telephone number

We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

Recipient’s full name, contact, and address

We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address and contact is accurate.

Postal Address:

Floresty Bar
61, Jalan Mutiara Emas 10/5,
Taman Mount Austin,
81100 Johor Bahru,
Johor Malaysia

We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last longer. If you receive flowers that do not seem fresh, please contact our customer care at  enquries@floralbar.com.my to inform us immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date or a refund. In your email, please include a photo of the un-fresh flowers within 12 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Floral Bar By The Floresty has no influence over these timescales.

Our flowers are wrapped or arranged carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit. Should this occur to a level that you deem unacceptable, please contact our customer care at enquries@floralbar.com.my to inform us immediately with images to support your claim so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers within 12 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Floral Bar By The Floresty has no influence over these timescales.

We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don’t turn up, (i.e. if your flowers have not arrived on their intended delivery date), please contact our customer care at enquries@floralbar.com.my to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle.  Floral Bar By The Floresty has no influence over these timescales.

Satisfying you and your recipient is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.